Instructions

Use the instructions below to create your USB or CD boot device to verify compatibility with your system.  Password reset works on all versions of Windows.

If you are on a mobile device or non Windows computer, you can order our shipped version on USB 4 GB thumb-drive HERE

 


DOWNLOAD INSTRUCTIONS

System Requirements: Our password reset tool can be created using any version of Windows, regardless of the version you are resetting. A USB thumb-drive or CD/DVD-R is required. If you do not have access to another computer, click HERE to order our complete Kit, shipped Priority Mail.

Description: The following instructions will walk you through the entire process of creating your password removal device, and removing your Windows password.

DOWNLOADING & CREATING YOUR PASSWORD REMOVAL DEVICE

  • Download the file remembering where you saved it. It should default to your Downloads folder. CLICK HERE TO DOWNLOAD FILE
  • Next, launch the program you just downloaded. The file will most likely be in your Downloads folder. The file is named PWR_4.5.5_Std. You may see the icon below as well.

downoad_icon

If you receive a Windows warning, click the Yes button to continue.

    • When the program launches, you will see the following screen, select which type of boot device you are creating, USB or CD/DVD:

install_file

 

  1. Insert a blank CD or USB flash-drive. A DVD can be used if the burner is DVD compatible and the drive in the forgotten password computer is compatible as well:

 

CD & DVD VERSION (If using a USB thumb-drive, skip to the USB Version Instructions further down)

Click button to begin burning:
install_cd

 

CD/DVD is being created:
install_cd1

 

CD/DVD created successfully:
install_cd2

 

These files should be on the CD/DVD when finished:
install_cd3

 

USB VERSION

Verify that the correct USB Flash-drive is showing and then click Begin copying:
install_usb

 

Note! If your USB drive has any files on it, you will see the screens below. If you are okay with your files being overwritten click the Erase button and continue. If you don’t want to lose your files, back up the drive first or use a different drive.

Warning will show if there are files already on your USB drive:
install_usb2

 

Confirm erasing data on flash-drive, click Yes to confirm:
install_usb3

 

USB device is being created:
install_usb4

 

USB device created successfully:
install_usb5

 

These files should show on USB drive when finished:

install_usb6

 

RUNNING YOUR RECOVERY CD, DVD, or USB DEVICE

  • Insert your CD/DVD or USB Flash-drive into the computer with the forgotten password. Restart the machine and enter your BIOS Setup by pressing F2 or the appropriate key, as soon as the very first splash screen comes up, which usually displays the computer brand name. This screen should also show which key your system uses to enter the BIOS Setup. Some systems use Esc, Del, F1, F2, F9 or F10 to access the BIOS Setup, but F2 is most commonly used.Once your BIOS Setup screen is displayed, look for the Boot or Boot Order settings. This will list the order your system searches for the operating system. Change your Boot setting so the CD drive or USB ports are ahead of your hard drive, so your system will start from our reset tool, rather than Windows for now. Use F10 to save your changes, then restart your system. When the reset tool starts up successfully, you will end up at the Windows Desktop shown below.
  • Please Note: When adjusting your BIOS settings, the interface will vary, depending on the model and age of your computer. Your BIOS can be put back to its default settings by using the F9 key, so your BIOS will revert back to the way it was prior to you making any changes.
  • Windows 8 systems can also access the BIOS from the Windows login screen by holding the Shift key down and then click Restart, which is located at the button on the bottom right of your screen, while still holding Shift. This will cause the machine restart into a special menu that will give you some options. Select Troubleshoot from this first list, then Advanced options from the next group and then UEFI Firmware Settings from the last group. You will then be prompted to Restart, which will then take you to the BIOS Setup screen.
  • Windows 8 systems may also have the newer BIOS called UEFI, which will need to have the Legacy BIOS feature enabled first, so it will work correctly. If Legacy BIOS is not an option, disable your Secure Boot setting & enable CSM (Compatibility Support Module), prior to changing your boot order as described above.
  • For more in depth help with the BIOS or UEFI, we have created a Tips page with very useful information including videos. CLICK HERE to access the BIOS Tips page.

SUPPORT – If you need assistance, please CONTACT PASSWORD RESET for help.

 

    • When the boot device starts correctly, you will be taken to the Windows desktop shown below.

pe_desktop

    • From the Windows Desktop, double click the Password Reset icon near the left side in order to launch the removal program.

pe_icon

    • The program should open and display a list of your usernames similar to the image below.

user_names

    • If it is unable to locate your SAM file, it will show the message below. This is not likely, but if this happens, please contact us for further help. Otherwise, continue to the next step.

no_sam

    • Click the username you want to remove the password from the list. It will become highlighted and the Remove password button will then become clickable. Click the Remove password button now.

rem_pass

    • You will now be prompted for an Activation Key. Enter the key located on the landing page following your purchase.

pwr6

If you have not yet purchased our Password Reset tool, use the link below to access our Purchase page.

 button-3b

*** CLICK FOR IMMEDIATE ACCESS TO THE PASSWORD RESET INSTANT DOWNLOAD & KEY ***

  • When you receive your key, enter it into the space provided. The OK button will only become clickable when the correct key is entered. Click OK when you have entered the correct key.

pwr9

  • You will now be brought back to the main program page. You must now click the Save changes button so your password reset is locked in.

save_change

    • Now that your changes have been saved, you can exit the program by clicking the Exit button.

exit

    • If you exit the program and the following message appears, then the changes were not saved. You can click the Yes button to save the changes, the program will then completely close.

forgot_save

    • The password for the username you chose to reset has now been removed and the computer can now be restarted. Double-click the Shutdown button on the bottom left of the screen in order to restart the computer.

 shutdown_icon

    • Click the green Restart button on the right to reboot the computer. If you used the CD/DVD version, leave the checkmark in the Eject CD/DVD box so you can remove the media. If you used the USB version, you can uncheck the box so the optical drives drawer stays shut.

shutdown

    • If you haven’t removed your boot device from the computer, the following image is to remind you to do so. Leaving your device in the machine may cause it to run again.

rem_device

    • Now you can login to your windows installation without entering any password.

recovery_boot_009

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