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Windows accounts with email address

If your Windows 8 or 10 account has an email address below the username on the login screen, the information below will apply.

You can use Password Reset for Windows Email Account protected computers. The password for any account like this is controlled by the email server instead of the local SAM file that a normal account does.

What you will need to do, is reset and enable the Administrator account, rather than the account you usually use for the machine. Our version 4.5 tool, allows you to enable accounts, as well as reset them. After you reset the Administrator user, as shown in the instructions for version 4.5, you will need to click on the Enable button, that’s just to the left of the Reset button. Then save your changes like the instructions say to do.

After you’ve completed these steps, you will restart the machine as per the instructions. When you get to the login screen, you will then have the Administrator account as a user to log into as well. If you don’t see the account, press Del or the back arrows on the screen, this will take you back a page where the Administrator account will be. Then you can simply log into the Administrator account. It will be the first time the account is used, so it will take a minute or two longer than usual, since it has to create a few folders and such.

Once the account has been logged into, you can then use the Control Panel to create a new account to replace the old one you can’t access any longer. Be sure to use only a basic username, and not one with an email account associated with it, so you can avoid this problem again. Should you end up locked out of your account, it will be much easier to reset it with the account being unattached to an email account.

Once you’ve created your new account, log out of Administrator and into the new one. Again, it will take a little longer this first time, while it sets it up. When it’s ready, you will want to get any files you may have on the old account, such as pictures, music and any other documents etc. These files will be located on the C: drive, under a folder called Users. Then within that folder, there will be one with the name of your old account, and within that folder, you will have a number of folders and files. Desktop and My Computer are the only folders you will really be concerned with, they will have the files you will want to copy to your new account. Feel free to roam around any other folders, if you think you may have saved something in an area that is not as common as the usual places.

As an example, if your username you couldn’t get into, was called Joe, and had an email attached to it called, your files would be located in the following place. c:UsersJoexxxx

xxxx would be the Desktop folder, My Documents, and a bunch of others. This is where you would look for your files to copy and paste to your new account.

Once you’ve gotten your new account set up and are satisfied that everything is in place, you can then remove the old account, so you can get it out of the way and not worry about it any longer. When removing it, you will be asked if you want to remove any files associated with it as well, I recommend saying No, so you have them still available should you realize that you might not have retrieved one you needed and will still have it available there to get.

After this, the only other thing you may want to consider, is to disable the Administrator account again. You can use our software to enable it again later if needed, but in the meantime, it’s not a bad idea to get it out of sight where you won’t be tempted to log into it, or someone else without the proper knowledge or permission may get into it. You can put a password on it, but I still think disabling it is a good idea as well.

If you would like to disable the Administrator account as suggested, I’ve written up an instruction guide to help you do so. You will find that information below.

Disabling the Administrator account in Windows

The Administrator account is disabled by default, but will be enabled when resetting the account with our password tool. This gives you full access to your system in order to recover from certain problems caused to the Windows operating system. Once any problems with your system have been corrected, we recommend disabling the Administrator account again, so it is kept safe in case it is ever needed again.

To disable the Administrator account, you will need to bring up the Command Prompt by right clicking it in the Accessories folder located in the Start menu. You must run the command prompt as an administrator in order for the command you will be running to execute properly. Instead of left clicking the Command Prompt icon in the Accessories folder, you want to right click it instead, then select “run as administrator” from the list that comes up. Be sure to run it this way, rather than just left clicking it, otherwise it won’t accept the command.

Once at the prompt, type in the following: net user Administrator /active:no

Be sure to have spaces after the word net and after user. Also, there’s a space after Administrator. The last part is all together with no spaces.

You will then need to press the Enter key for the command to execute.

Once you run it, you’ll get a message in return saying it was ran successfully. If it doesn’t run correctly, be sure you are running the Command Prompt as an administrator, and that you have entered the text exactly as shown above, including spaces.

After that, you are finished and will not see Administrator at the login screen anymore, unless you reset it again using the reset software.

You can now resume using your computer as normal. If you have any questions or need any further help, please don’t hesitate to contact us using the Contact link at the above right.